Common problems in Set-Top Boxes
1 Ordinary HD set-top box failure
Loading 30% or less of the network cable is a problem, 50% is a cat business problem, 85% is an access account problem, and 100% can report an error to a business account.
2 Android kernel 4k set-top box failure
50% or less of the network cable, access to account, light cat data are possible problems, 50% later for business account problems.
3 4K HD Set Top Box Failure
7%, The LAN connection is faulty. Check if the network cable is connected properly. Check whether “Wired connection” in the setting is checked.
52%. Internet connection failure. Check whether the connected network can access the Internet normally.
83%. Platform authentication failure. Check whether the connected network can access the Internet normally.
There is a problem with the authentication. Check whether the WIFI password is entered correctly. Note that the letters are case-sensitive.
4 set-top box card screen, Huaping: live, on-demand, back to see all screen-screen, there is no image with sound
Solution:
1) Check light decay
2) Check account configuration
3) check itv total traffic overload
