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FAQs

What hardware customization (OEM/ODM) capabilities does SZTomato offer?

Shenzhen Tomato Technology provides end-to-end OEM/ODM custom development tailored for telecom operators, IPTV/OTT service providers, and digital signage integrators:

PCBA & Hardware Design: Custom PCB layout, RAM/eMMC capacity modification, peripheral expansion (RS232, RS485, dual Ethernet, POE, HDMI-IN/OUT, LTE module integration).

SoC Platform Selection: Premium chipsets including Amlogic (A311Y3, S928X-J, S905X5M, S905Y5, A311D2), Rockchip (RK3588, RK3566, RK3528), and Allwinner (H728, H618) etc.

Enclosure & Industrial Design: Custom tooling, plastic/metal housing molds, thermal dissipation engineering, and anti-interference shielding.

Branding & Packaging: Silk-screen/laser logo printing, customized gift boxes, user manuals, and customized remote controls (IR/Bluetooth/Air Mouse).

What is the Minimum Order Quantity (MOQ) for custom OEM/ODM orders?

Our MOQs depend on the level of customization required:

Standard Silk-Screen Logo & Custom Boot Animation: MOQ starts at 500 units per model.

Custom Packaging & Fully Customized Firmware: Standard MOQ is 1,000 units.

Full ODM Hardware Development (PCBA/Tooling): Project-based, typically starting at 2,000 to 5,000 units.

Evaluation Samples: Prototype and testing samples are available without strict MOQ limits.

What is the typical lead time for prototype samples and bulk production?

Production timelines vary by customization depth:

Sample Evaluation: 3–5 working days for standard samples; 7–10 working days for customized firmware samples.

Bulk OEM Orders (1,000–5,000 units): 15–20 working days after final specification and artwork approval.

Custom ODM Hardware Engineering: 30–45 calendar days, including schematic design, PCB layout, tooling, and trial run validation.

What Android OS and Firmware customization services are available?

With a dedicated software engineering team, SZTomato offers deep OS-level modifications across Android Open Source Project (AOSP), Android TV OS, and Linux/Ubuntu distributions:

System Customization: Boot logo, boot animation, launcher design, pre-installed APKs, default UI theme modification.

Feature Engineering: Auto-launch application on power-up, Kiosk mode, system status bar hide/show, pre-rooted/unrooted OS options, and display rotation (0°/90°/180°/270°).

Integrations: Custom API/SDK integration, MDM (Mobile Device Management) support, TR-069 protocol integration, and Custom OTA (Over-The-Air) update server configuration.

Do you support digital signage and Commercial Kiosk applications?

Yes. Our Android Media Players and Single Board Computers (SBCs) are optimized for 24/7 commercial operations. Features include RTC (Real-Time Clock) timing power-on/off, watchdog timer auto-reboot, dual-screen display output, HTML5 hardware acceleration, and seamless CMS integration for digital signage networks.

How are firmware updates delivered to clients?

We offer flexible firmware management options:

Local Flash Image (.img): Provided via secure download link alongside USB Burning Tool software and step-by-step flashing guides.

SZTomato Private OTA: Automated over-the-air firmware upgrades managed via our cloud servers or deployed on the client's self-hosted server infrastructure.
 

How does SZTomato ensure product quality and stability?

We enforce a strict ISO9001-certified quality control framework across all production phases:

Incoming Quality Control (IQC): 100% inspection of main ICs, memory modules, PCBAs, and power adapters.

In-Process Quality Control (IPQC): Automated Optical Inspection (AOI) and 100% SMT line inspection.

Aging Test: 100% continuous 4-hour burn-in and thermal stability testing for full units before packaging.

Outcomes: Out-of-box failure rate maintained below 0.2%.

What certifications do SZTomato products hold for international export?

Our hardware platform complies with global market requirements, holding standard certifications including CE, FCC, RoHS, and REACH, Google DRM (Widevine L1/L3), and customized safety compliance (e.g., UL, PSE) can be provided upon request for specific ODM programs.

What is your warranty policy and RMA procedure for defective units?

We provide a 12-month standard manufacturer warranty for all products:

Software Issues: Solved via updated firmware image (.img) or OTA patch.

Hardware/Component Defects: Free replacement spare parts (PCBA, power adapters, remotes) dispatched in the client's next production batch.

Board Repair: For critical mainboard issues, clients can return hardware to our Shenzhen facility; we repair, re-test, and return the units promptly.

What are your standard payment terms for B2B orders?

Our standard terms for commercial buyers are:

Sample Orders: 100% T/T, PayPal, or Western Union prior to dispatch.

Bulk Production Orders: T/T 30% deposit upon Order Confirmation (PI), 70% balance payment paid prior to shipment following pre-shipment inspection. Irrevocable L/C at sight is available for large-volume orders.

What global shipping and logistics options do you support?

We handle flexible international logistics under Incoterms EXW, FOB (Shenzhen/Hong Kong), CIF, and DDP:

Express Courier: DHL, FedEx, UPS, TNT for fast sample deliveries (3–7 days delivery time).

Air Cargo: Airport-to-airport freight for urgent bulk shipments (5–8 days).

Ocean Freight: FCL/LCL container shipping for cost-effective volume distribution.

Forwarder Assignment: We readily coordinate directly with your appointed logistics agent in mainland China or Hong Kong.